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1. Go to "Main Menu"
2. Tap on "Settings"
3. Tap on "Apps"
4. Tap on "Downloaded"
5. Select Any App and Tap on "Clear Data"
6. Tap "Ok" to Delete App Cache Data( delete the downloaded App if issue is with Particular Application )
7. If issue persist-Press Power Key and restart the Handset in Safe Mode
8. Tap on Power Off for 5 seconds
9. Tap on OK to Reboot in Safe Mode
10. Now Phone will Reboot in Safe Mode
11. Tap on Reboot to remove Safe Mode
Tips to prevent phone from hanging/freezing
1. Enable the Xolo Power
2. Tap Sync Frequency to Select Internet Sync Frequency
3. Tap on Night Mode to Select the timings
4. Select the one option in Low Battery Mode
5. Select Restore all to restore your settings in Xolo Power
6. Tap on Battery to check battery details and estimated backup
7. Tap on Profiler to check running Apps
Tips to increase battery performance
1. Tap on “Setting”
2. Go to Applications > Application manager
3. Swipe left until you find the All tab.
4. Scroll down to the app that's causing problems and tap on it.
5. Here you will find the Clear data and Clear cache options.
Clear cache is the option you should start with. It will get rid of saved data that allows apps to load a little quicker when you launch them. Clearing it means the app will open a little slower, but your main problem might well be solved. Clear data will erase all the app's data, including files, settings and accounts, so don't use this unless you have to. Clearing an app's cache can often solve the 'app has stopped' problem
Uninstall and reinstall the app
If the app isn't built-in, you can try uninstalling it and then reinstalling it from the Google Play Store. Simply open the Play Store app, open the menu bar on the left hand side and tap on my apps. Find the app in question and hit Uninstall, which takes a few seconds. Afterwards, you can install it again.
Turn it off and on again
You can also try doing a soft reset, which simply means restarting your device. A soft reset will power cycle your phone, turning it off and then back on again. It’s a good idea to turn your phone off every few days for a few minutes – this will help a sluggish phone with a variety of issues, whether they're related to the app, network, audio or email.
Reset: Do a factory reset
When the above solutions have failed, you can reset to factory resetting your phone.
When doing a factory reset, ensure that you have backed up all of your data beforehand.
A factory reset will wipe your device and set it back to factory defaults, taking everything, including any bugs, with it. You can restore your apps and data afterwards easily, as long as you've made a backup.
1. Tap on “Main menu”
2. Tap on “ Play store”
3. Tap on
4. Go to “Settings”
5. Tap on Auto-update apps
6. Select “Do not auto-update apps”
1. To operate your phone while Talk Back is activated: -
2. To select an icon or a menu, perform a single tap to preselect it with a yellow box, and then perform a double-tap on it.
3. To scroll/slide/flick, use two fingers instead of one.
4. To deactivate Talk Back: -
5. Drag the status bar downwards with two fingers.
6. Select Settings > Accessibility > Talk Back. 7. Tap the slider at the top right of your screen to preselect it, then double-tap it.
8. Tap OK to preselect it, then double-tap OK to confirm.
In order to resolve this issue kindly follow the below mentioned steps:
1. Check the signal strength icon in the status bar to make sure that your device is connected to a network.
2. If the signal is low or there is no signal, move to an open location free from obstructions, or get close to a window.
3. Restart your device.
4. If your device is not receiving any network signal, or the signal is too weak, contact your network operator and make sure that you are in the area with network coverage.
You can also retrieve network by following below mentioned steps: -
To select a network mode: -
1. From your Home screen, tap the Application screen icon.
2. Find and tap Settings > More… > Mobile networks.
3. Tap Network mode.
4. Select a network mode.
To select another network manually: -
1. From your Home screen, tap the Application screen icon.
2. Find and tap Settings > More… > Mobile networks > Service providers.
3. Tap Search mode > Manual.
4. Select a network.
To check the SIM card:-
1. Try a different SIM in your device.
2. Try your SIM card in another device.
3. Contact your network operator if your SIM card didn't work in another device.
1. Select “Menu”
2. Select “Audio profiles”
3. Tap on general option >> setting icon4. Tap on voice ringtone option
5. Select the folder from where we have to set ringtone.
You can locate a service center near you by clicking here .
To know the warranty and service policies, click here .
To track the repair status of your mobile, click here .
To know the price of spare parts, click here .
You can check for the availability of updates for your device click here .
You can get awesome video tutorials related to xolo phones here : click here .