Phone not connecting to GPRS or Wi-Fi

There could be many reasons why the phone is not connecting to GPRS or WiFi.

1. Make sure that the phone is not on airplane mode. Go to Settings -> Wireless, and make Airplane mode is not checked; also you can see an airplane notification icon when Airplane mode is activated. See below.

2. Make sure that sure that data is enabled when using the phone with GPRS. Check this by going Settings -> Wireless -> Mobile networks, ensure “Data enabled” is selected.